Healthcare
No Wait Emergency Department Scorecard-a
No Wait Emergency Department Scorecard-b

Overview

A large nonprofit health system wanted to minimize patient wait times at all points of care in their emergency departments. Incite Informatics created a mobile solution that allowed management personnel to evaluate real-time emergency department operations.

From arrival-to-clinician, arrival-to-provider, timing-to-provider evaluation, admission decision and length of visit, key metrics are tracked to provide a safer and more efficient patient experience.

BUSINESS BENEFITS

  • Tracking key emergency metrics supports process improvements and ultimately, customer service
  • Executives quickly see performance over time, helping identify trends and fine-tune individual department performance

CUSTOMER

Large, Nonprofit Health System With Over 60 Hospitals & 30,000 Employees

Applications

Customer Services
Quality Improvement

Related Projects
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